Docker Container Services
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Cloud Support Services
Cloud technologies have firmly entered the life of not only ordinary people but also businesses. Many companies now prefer not to deal with certain tasks on their own, but to shift these concerns onto the shoulders of cloud services. For example, instead of creating their own “bare-metal” infrastructure, they are increasingly using virtualization capabilities. When you work with the cloud, cloud support services are the decisive link on which the continuity and speed of work will depend. After all, any incident can slow down the performance of the entire IT infrastructure, and therefore your company.
Tools and Technologies We Use
We keep a high standard of our cloud support services and use the most modern tools and technologies for this:
GCP
AWS
MS Azure
Docker
Kubernetes
Jenkins
Citlab
Github
Bitbucket
Prometheus
Grafana
Zabbix
Ansible
Chef
Puppet
DroneCI
Flux
ArgoCD
MariaDB
Oracle
MongoDB
PostgresSQL
MySQL
Percona
MS SQL
Terraform
Pulumi
CloudFormation
Cloud Support Services We Are Highly Specialized
IT Outposts considers its main goal to help businesses grow and bring as much profit as possible. Therefore, we provide top-notch cloud support services.
Initial setup
This type of services is carried out at the first stages of implementing a cloud infrastructure and usually includes setting up computing and infrastructure resources as well as secure access to the cloud.
Continuous condition monitoring
Our specialists make sure that all virtual servers, clusters of network, and data storage systems in public, private, and hybrid clouds are available and operable without drops at any time of the day.
Planned works
We make a turnkey schedule for when the OS and software on the server will be updated (even if these updates are implemented by default by the cloud provider). We also regularly check the quality of backups, the presence of any errors, and other aspects of the efficient operation of the cloud.
Incident handling
In case of any failure or errors, our team responds as quickly as possible to this and begins preparations for solving the current situation. Then we proceed to the immediate elimination of the emergency.
Our Stages In Cloud Support Services
High-quality support for cloud solutions is one of the main aspects of the success of migrating to the cloud. In order to provide the best possible services, we go through a series of steps which are presented below.
Processing the request from the client
If your cloud infrastructure fails or errors appear, or you feel that you can pay less for supporting its operation, you can send us a request to which our specialists will respond as soon as possible.
Studying the situation
We analyze your cloud environment in detail to find problems. Next, we look at what failures have occurred and begin to create a plan to resolve them as soon as possible. Also, we agree on this plan with your business goals and requirements.
Troubleshooting
Our specialists begin to correct the identified problems and errors, at the same time ensuring that the rest of your infrastructure works as usual. Thus, you will get a cloud solution that functions continuously, with top performance and cost-effectiveness.
Documentation and reporting
After our experts solve all the problems in your cloud infrastructure, they draw up a detailed report on the work they have done. As a result, you will always know exactly what you are paying for.
Benefits Of Our Cloud Support Services
We believe that businesses should only benefit from all the services they use. Cooperating with IT Outposts you will get a number of significant advantages.
Budget control
Despite the cost-effectiveness that cloud services provide on their own, some companies implement them inefficiently, losing money every month. In turn, we will help you plan the optimal package of cloud services that will bring you the maximum benefit.
Flexibility and scalability
With our cloud infrastructure maintenance services, you get a flexible and scalable solution. Thus, you can easily configure the access of certain employees and, if desired, add new or remove unnecessary services.
New features
Every cloud solution provider strives to provide the most competitive services to their customers. Thus, when you move to the cloud, our specialists will make sure that you receive the latest updates first.
Infrastructure management
Specialists from IT Outposts have extensive experience in cooperation with all popular cloud providers and the management of their solutions. So, we know everything about all their services and products. And we can quickly find a solution to any problem should it arise.
Backup and disaster recovery
All your business data will be completely safe because we will make backup copies that are available at any time. Also, in the event of a critical failure, we can quickly restore all data from a backup while reducing downtime to a minimum.
IT Outposts cares about each of its clients
Our main goal is to provide the highest level of support for your cloud infrastructure. If you have any questions or would like to discuss your ideas with us, please contact our managers.
Our Clients’ Feedback
Petr Kirillov
CTO, C Teleport
“They're great experts that we can trust! Simple and complex solutions were discussed and deployed on time. Another aspect that excited us the most is the fast incident response time. Overall, they’re experienced engineers with great project management.”
Egor Prihodko
CEO, OneDayBundle
"Cooperation with IT Outposts has revolutionized our company. We needed to obtain certification with Amazon's strict security and operational guidelines so we could connect our services with the Amazon marketplace. I'm excited to say we now have access to Amazon's Selling Partner API."
Benjamin Theobald
COO, Maxxer
“The deliverables of our partnership with IT Outposts are outstanding. Their experts devised the most convenient CI/CD flow, taking into account the unique requirements of more than 30 microservices. IT Outposts has been able to minimize the human factor and the risks associated with production issues, which is yet another fantastic result.”
Konstantin Suhinin
Delivery Director, Dinarys Gmbh
“IT Outposts created a comprehensive monitoring dashboard for our development team, made sure the project scales smoothly, and performed high availability optimization. The communication and workflow were also excellent.”
Philipp Nacht
CTO, Financial Services Company
“IT Outpost approached our project with great responsibility. Their team has performed as promised, on time. They created a migration plan and secured the transfer of infrastructure. Correctly calculated the migration budget in accordance with our specifications.”
Alexander Konovalov
Founder, CEO, Vidby AG
“IT Outposts and our core project team members hit it off right from the start. The cooperation is successful! The most impressive factor is their degree of accountability and dedication to the project's goals. Their experts provide superior DevOps consulting on critical architectural solutions and consistently strive to find the best approach to any issue.”
Igor Churilov
BDM, Steelkiwi Inc.
“We were able to automate and streamline the product deployment process with the assistance of IT Outposts professionals. They thoroughly examined the product and always offered the most beneficial solutions. Also, I would like to admit the high level of communication and prompt handling of any requests.”
Daniel Scott
CTO, Beta Trader
"We were able to build a strong rapport with the IT Outpost team; they operated in a proactive mode and so gave excellent communication, which streamlined our workflows. Our cooperation has been absolutely successful.”
Kostyantyn Tolstopyat
CEO, AKMCreator
“We have achieved deployment automation, and the IT Outpost team has created a comprehensive plan to reduce DevOps and developers’ time by 30 to 50% in the future. Thanks to the infrastructure agility, project development will progress more quickly.”
Philipp Werner
Director, Robotics Lab
“The IT Outposts specialists successfully optimized an internal project while delivering top-notch performance for the existing users and removing the dev team headaches. As a result, the internal infrastructure budget was cut by 40%, routine tasks were automated from start to finish, and SLA was put in place with thorough project monitoring.”
Oleksandr Popov
CEO, Mriyar
“IT Outposts experts have successfully adjusted the detailed monitoring of over 35 servers and 7 services, allowing them to clearly define an infrastructure and underlying process optimization plan. It’s anticipated that the infrastructure budget will be optimized by about 40%.”
Chloe Morrisonn
Chief Product Owner, RECUR
“What stands out the most is their extensive background, responsibility, and perfectly established workflow. They are always in touch and ready to address any problems that may come up. IT Outposts team has in-depth expertise in all DevOps aspects, providing high-level consulting regarding key software architecture solutions.”
Dmytro Dobrytskyi
CEO, Mind Studios
“IT Outposts helped us optimize and scale our software infrastructure. They also provided thorough technical documentation along with guidance on how to maintain our new infrastructure in the future. Their team was highly accessible throughout our collaboration and promptly and professionally handled all of our questions.”
Why Choose IT Outposts?
IT Outposts is an experienced player in the field of cloud computing solutions. Our goal is to provide businesses with only those services that will help them operate as efficiently as possible and bring as much profit as possible. Our team of specialists has extensive experience working with cloud providers and knows all the services and products they provide like the back of their hands. Thus, you get high-quality security and fast support for your cloud environment.
FAQ
What are cloud support services?
Cloud Support Services means all support services that a contractor must provide to a customer in relation to cloud services and includes system monitoring and other support services.
What are the benefits of using cloud support for my business?
If you use cloud support for your business, you get a number of benefits, including constant updates, flexible and scalable infrastructure, fast recovery in case of emergencies, and finally, a team of professionals who will quickly figure out how to solve the problem.
Why I should choose you for cloud support services?
IT Outposts considers its main goal to provide expert services for the maintenance of cloud-based solutions. Our specialists have extensive experience in cooperation with cloud providers and can quickly and efficiently solve any problem that has arisen.
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